Improvements:

• Updated HubSpot phone number search logic to correctly handle special LATAM number formats, consistent with Pipedrive behavior.

• Limited HubSpot deal caching period to 24 hours to align with activity data, ensuring more accurate and timely associations.

• Enhanced Public API with support for filtering chat by created_timestamp, enabling more precise data queries.

• Improved performance of global search for faster results.

• Optimized Zapier integration by reducing operation time when checking for new incoming messages.

Bug Fixes:

• Fixed an issue in HubSpot integration, where messages failing to sync due to API rate limits were removed from the queue.

  • Now, messages are retained in the sync queue and logged after exceeding three retry attempts, allowing them to sync when possible.

• Fixed an issue in HubSpot integration, where contact and deal owners were not updating properly when chat assignment changed.

• Resolved an issue where the Public API was not returning the created_by value for chats.

• Fixed the “Reset Default Filter” button on the chat list page.

• Corrected the "Set as Default Filter View" checkbox behavior so changes persist after modifying filter view.

• Resolved pagination issues on the "Upload Files" page to ensure correct navigation through uploaded items.

• Fixed misleading error message shown while simulating auto-responder replies.

Make your Monday experience even more powerful with the TimelinesAI Embedded WhatsApp View—and turn conversations into conversions, faster. Say goodbye to switching platforms—start meaningful conversations where your work happens!

Key Features:

1. Chat Directly from Monday item details page

• Start new WhatsApp chats or continue conversations

2. Team Collaboration Made Easy

• Integrated with the TimelinesAI Shared Inbox, enabling full visibility of team communications, including internal notes.

• View chats from all team members and even continue conversations on their behalf for a unified customer experience.

3. Enhanced Functionality

• Support for group chats ensures you stay connected with multiple stakeholders.

• Send and receive attachments seamlessly to enrich your conversations.

Ready to start using? Install the view now!

Need a demo? Book Now

Template Support in Embedded Chat View

We’ve introduced powerful template capabilities to enhance your messaging experience in the HubSpot Embedded Chat view:

• Simply press / when the text area is empty to open the template selector, similar to the Shared Inbox view. Only templates available to the current user will be displayed.

• Templates with file attachments now seamlessly display attached files, just like regular file attachments.

Note templates variables are not supported yet in HubSpot. Coming soon!

Automatic RTL (Right-to-Left) Support

For users composing messages in languages like Hebrew, Arabic, Farsi, or Urdu, we’ve added automatic RTL support to make communication smoother: message text automatically shifts to RTL while editing or displaying when RTL characters are detected.

Additional Improvements

• Chats opened in the HubSpot Chat View are automatically marked as read, with an action history entry created for the TL user who read it, labeled "via HubSpot."

• Suspended users are restricted from accessing chats, with an error displayed when launching the Embedded Chat View.

• Error messages for sending messages via disconnected accounts are now clearer and more actionable.

• Connecting to HubSpot in a new TL workspace with the same user in the same organization will automatically disconnect the original connection.

• Various minor fixes and stability improvements enhance overall platform performance.

We are excited to present the WhatsApp Chat View feature within our HubSpot integration. This enhancement enables users to manage WhatsApp communications directly from HubSpot's Contact and Deal records, streamlining interactions and improving efficiency.

Key Features:

• Initiate New WhatsApp Conversations: Start WhatsApp chats with contacts directly from HubSpot. Select the contact's phone number and choose the connected WhatsApp account to send messages from.

• View and Continue Existing Chats: Access the complete history of WhatsApp conversations in TimelinesAI within HubSpot. Messages sent and received are synchronized in real-time between HubSpot, TimelinesAI, and WhatsApp.

• Customizable Chat Interface: Adjust the position of the WhatsApp Chat View in the HubSpot sidebar to suit your workflow preferences. Customize the layout for both Contacts and Deals to ensure seamless access to conversations.

• Role-Based Access Control: User permissions for the WhatsApp Chat View are aligned with roles defined in TimelinesAI. Owners, Admins, Teammates, and Agents have varying levels of access, ensuring that team members interact with WhatsApp communications appropriately.

Discover how to get started with the HubSpot Integration – WhatsApp Chat View in our Knowledge Base article.

Sync group chats to contacts by name

You can now sync messages from group chats to existing contacts in HubSpot without needing to auto-create new contacts. Instead, group chats are strictly matched by name, not phone number, for automatic linking to existing contacts and deals. Users can also copy the group chat name directly from the chat view page.

Upon a successful match:

• If multiple contacts share the name, the most recently updated one is selected.

• The group JID is placed in the "Phone" field to support sending messages via Custom Action, without overwriting existing values.

Sending messages to groups via custom actions

Custom action "Send message" was upgraded to send messages in groups:

1. When messages are synced from group chats, the group's JID is placed in the "Phone Number" field and displayed in its raw, unformatted form.

2. When the custom action is executed, messages are sent to the JID stored in the contact's "Phone Number" field for group chats.

Pipeline and Stage Selection for Deal Auto-Creation

This feature lets you choose both a pipeline and a stage for automatic deal creation. If "Deal auto-creation" is turned off, the option stays hidden.

By default, the first pipeline in your HubSpot setup is shown as "Default pipeline," but you can select any available pipeline and stage from a dropdown menu.

If changes are made in HubSpot, you can easily reload the list of pipelines and stages to ensure you're working with the latest options.

Automatic Contact and Deal Owner Update

This feature allows automatic updating of the contact and deal owner in HubSpot when the chat responsible person changes in TL.

An integration setting, "Update contact and deal owner when chat assignment changes," is available (off by default). When enabled and a new person is assigned to a chat in TimelinesAI Shared Inbox , the following updates occur:

• The contact owner is updated if there is a matching HubSpot user based on email.

• If the contact has linked deals, the owner of the most recent deal (with recent activity or synced messages) is also updated.

• Messages and attachments will now be imported in real-time and grouped daily as Activities. The "Synchronization frequency" setting has been removed, so you no longer need to select it.

• Activity formatting has been enhanced for better readability and more useful information, with emphasized distinction between the sender and receiver.

• Now displays the correct error message when the "Send message using owner's WhatsApp account" workflow action fails to run due to contacts or deals missing an assigned owner.

• Misc bugfixes and stability improvements.

We have improved the template system to allow for more flexible creation, management, and usage of templates within TimelinesAI.

Key Features:

• Template Creation with Variables: Create templates using variables from third-party sources like Pipedrive (more sources will be added in future).

• Advanced Template Sharing and Visibility: Control who can access, edit, or view templates with detailed permission settings.

• Attachment Support: Easily attach files to templates for more comprehensive messaging.

• Enhanced Template Usage: Utilize templates across various channels, including bulk messaging and Shared Inbox.

Learn more

Key Features

1. Multiple Webhooks per Workspace: Create and manage multiple webhooks, each for specific events. Default limit: 10 webhooks (contact support for more).

2. Audit and Execution Logs: Audit log for changes in webhook endpoints. Execution logs available for download, storing up to 1000 entries for 10 days.

3. Error Notifications: Email notifications for multiple successive errors without disabling the webhook.

4. Integration: Use IDs from Webhooks with TimelinesAI Public API and Zapier.

Supported Events

• Messages: New message, message sent, message received.

• WhatsApp Accounts: Account connected, disconnected, suspended, resumed.

• Chats: New chat, new incoming/outgoing chat, responsible assigned/unassigned.

For detailed documentation, visit Webhook API documentation.

Miscellaneous Fixes and Improvements

• Improved Chat Filter: Added support for filtering by presence of attachments ("With attachments only") and by message origin ("Sent via"). Fixed attachment tab filtering.

• Enhanced Chat Info Panel: Display WhatsApp account and group chat indication in the chat info panel.

• Global Search Spinner: Added spinner display during global search activation.

• Attachment Load Indication: Show indication for attachments that failed to load in messages.

• Binary File Handling: Fixed issue where APK and other binary files were sent as text.

• Autoresponder settings: Allowing the text field to be empty when "Customer not attended message enabled" is disabled.

• Attachments Tab Loading: Fixed issue with attachments list loading in the attachments tab.

Pipedrive Integration

• Improved synchronization behavior: Messages will now sync into a closed lead or deal when no open ones are found. Updated the creation and association rules to enhance this functionality. For a detailed explanation of how this integration works, please see our knowledge base article.

Bug Fixes

HubSpot

• Resolved an issue where duplicate deals were created each time a new message was sent or received in a chat thread.

Pipedrive

• Enhanced error handling for file uploads: Improved the error message displayed when a file cannot be uploaded to Pipedrive due to Google Drive synchronization settings.

• Fixed a bug causing duplication in auto-creating persons, deals, or leads when contact names include symbols such as '<' or '>'.

• Added email notifications for users when the limit of open deals is reached in a Pipedrive account.

Zoho CRM

• Fixed a bug on the connection settings screen that occurred when a user lost access to a selected module due to permission changes in Zoho.

• Added ability to set reactions on messages in direct chats via the message action panel (support for group chats is forthcoming)

• Improved reactions display

• Added ability to reply to messages via the message action panel (support for replying with attachment is forthcoming)

• Added support for rich text formatting when displaying messages

• Enhanced connection stability for linked WhatsApp accounts

• Various stability improvements and bug fixes

Our new Monday Automation recipe allows you to sync WhatsApp messages directly as updates to board items, making it easier than ever to keep your team informed and responsive to real-time conversations.

• WhatsApp Account Selection: Updates can be configured to come from a specific WhatsApp account or any account in the workspace.

• Phone Column Selection: a column containing phone numbers must be selected to match chats to items.

• Message Syncing: Messages (text and attachments) are added as separate updates to the corresponding board items. Each update is formatted with the sender's name, message timestamp, and content, ensuring that information is easy to follow. Attachments are fully supported and seamlessly integrated within the Monday updates section entries for in-context viewing.

The "Autoresponder" feature in TimelinesAI enables automated responses to WhatsApp chats, including greeting messages and options for contacts to choose from, automatic assignment of chats to team members, chat labeling, handling of invalid selections, and messages for customers not attended by an agent in a timely manner. It also allows for auto-response in inactive chats after a set period and offers a simulation function to test settings before going live. This feature requires an active subscription, a connected WhatsApp account, and sufficient mass-sending quota.

For a detailed overview, you can visit the TimelinesAI knowledge base.

• The Chats list can now be filtered by both contact name and phone number.

• Improved loading speed for the Chats list in both default and filtered views.

• Improved loading speed for displaying chat history.

Our Monday integration has been enhanced to support automated messaging through the "Send a message to a phone number when the status of an item changes" template. This feature enables users to craft personalized messages by incorporating any item fields. Additionally, users have the flexibility to choose a connected WhatsApp account as the sender. For comprehensive guidance on configuring and utilizing this automation, further information, please refer to the following link.

The former "Contacts limit," which was a global cap of 10,000 contacts across all plans for each workspace, has now been replaced by an Active Chats limit.

Here are the key changes:

• Only chats with a non-empty chat history will be counted towards this limit.

• The Active Chats limit is determined based on the number of seats in your workspace: the more seats you have, the higher the limit.

• All existing workspaces will automatically retain the original global limit of 10,000 active chats if this number is higher than the new calculated limit.

• If your workspace exceeds this limit, you can increase it by contacting support and purchasing the necessary amount of active chats.

Additional changes and improvements

• A new Public API endpoint, "GET api/chats/{chat_id}/messages," has been added. It retrieves the message history of a chat, with options to filter by incoming/outgoing messages and by specific date ranges.

• Enhancements to Public API endpoints that provide message details: a "from_me" indicator has been included to easily identify incoming versus outgoing messages.

• Improvements to Public API endpoints that provide chat details: "last_message_uid" has been added, so that it will be possible to retrieve message details by subsequent API call.

• New filtering options have been introduced in filter views to help organize chats: you can now filter chats by the date of the last message and also distinguish inactive chats (chats that have empty message history).

• Fixed an issue with the email notification sent when the new message webhook is disabled due to exceeding the maximum number of errors on the receiving end.

Workspace owner can now hide phone numbers for non-admin roles everywhere in the UI (including in mass messaging campaigns reports)

• Can be controlled in workspace setting under "Subscription" tab

• Available on Shared Inbox and Mass Messaging plans only

Additional improvements and fixes

• Fixed occasional mismatch of Contact names between Timelines and WhatsApp Mobile app (changes in WhatsApp Web protocol)

• last_message_uid added to chat details output for relevant actions and triggers in Zapier native integration

• Fixed long delay when syncing messages via Webhooks

• Removed "Last seen" indication from Chat view in UI (this information is not reliably received from WhatsApp platform any longer)

• Updated Terms of Services: a WhatsApp account can only be linked in one Trial workspace at a time.

• Enhanced ability to upload and manage files via Public API.

• New Zapier action to send uploaded files to existing chats.

• Added file attachment support in Webhooks as downloadable links (valid for 15 minutes).

• Enhanced contacts export by adding additional data fields, now accessible to the admin role in the WhatsApp section.

• Option to enable/disable ChatGPT autoresponses in chats through Public API.

• Miscellaneous bug fixes and stability enhancements.

Added Monday Integration Recipe "When new incoming chat received for <WhatsApp Account number> create a new item" that allows to sync new incoming chats details into any existing board, with flexible fields mapping. See more details here.

HubSpot Custom Actions have been upgraded to support scenarios where multiple TimelinesAI Workspaces are integrated with a single HubSpot organization:

• The 'Custom WhatsApp Account' field now loads a selection of WhatsApp accounts from all connected Workspaces, clearly indicating the specific Workspace to which each account belongs.

• When choosing 'Deal Owner', 'Contact Owner', or 'Custom TimelinesAI User' as the 'Send from' option, the system now matches the selected value with users across all connected Workspaces.

• Fixed issue with incorrect operation of Custom Actions in some cases when 'Contact Owner` is selected as the 'Send from' option.

Organize workspace members into teams to provide granular access to WhatsApp accounts and chats

• Ability to structure workspace members into teams, allowing for controlled chat visibility based on team assignments.

• A new role titled "Team Supervisor" responsible for managing the team.

• Restricted visibility of chats to members within the same team for Team Supervisors, Teammates, and Agents.

• Enabled filtering of chats by team in the filter views for streamlined navigation.

• Enhanced the team settings interface, including the addition of a user name filter feature.

A comprehensive description of the Team functionality is now accessible here.

Auto-Create Leads: Now, receive new messages in Salesforce as automatically generated leads, with a handy chat link included in the description for easy reference.

Configurable Sync for Conversations: Keep your Contacts and Leads updated with conversation syncs, now adjustable for frequency.

Summarize chats in bullets in the same language as the original conversation, using ChatGPT 3.5 Turbo model.

Sync messages and attachments as Notes in selected module.

Custom action for deal + dynamic selection of WhatsApp account based on contact / deal owner

• Introduced possibility to create new contacts as Leads in Pipedrive.

• Introduced possibility to select a pipeline for new Deals in Pipedrive

• Improved Pipedrive Integrations settings display

• Misc stability and performance improvements

• Fixed compatibility issues with Zoho CRM

• Introduced the option to choose the relevant chat when multiple chats are associated with the same phone number across multiple WhatsApp accounts linked to Timelines.

• More efficient and stable work with ChatGPT completion API

• Possibility to enable auto-response per WhatsApp account

• Improved error reporting and logging

• Improved ChatGPT auto-response settings display

• Supprot auto-response delay to allow for manual override by human agent

• Zoho integration - select any module as a sync destination for new contacts

• Pipedrive Integration / Monday Integration - fixed Test Connection button

• Fixed "Shared Feedback" on all displays

• Misc stability fixes and improvements

• Added anti-ban safeguard in mass sending campaigns wizard

• Added anti-ban advisory notification in chat view

• Added support for receiving polls messages

• Added support for editing messages

• Added support for sending / receiving messages that include both text and attachment

• Added support syncing / receiving broadcast messages

• Added support for reactions

• Added indication for replies / forwards / deleted messages / edited messages

• Upload files into TImelinesAI for use with Public API for sending messages.

• Increased attachment size limits for Shared Inbox (10 MB) and Mass Messaging (50 MB) plans.

• Improved performance of global search

• Improved loading time of filter views

• Improved performance of chats list update in WhatsApp account display

• Message templates are now visible per role (owner, admin can see all templaces, the rest of roles can see own templates only)

• "All chats" made default for all users after registration (insteaf of "Assigned to me")

• Fixed incorrect display of activity entries when loading chat history

• Fixed incorrect "closed" entry in chat activity for "re-open" action

API for assigning chat responsible, setting chat labels and WhatsApp-related improvements.
Full documentation available here.

• Improved: prompt on deleting multiple chats + unsyncing deleted chats is now optional.

• fixed: Message / Note deletion didn't work

• fixed: synching messages to HubSpot fails in case HubSpot API internal rate limit exceeded for user's Oauth token.

• fixed: layout issues in Filter settings display

• General stability and performance improvements

Automatic syncing of contacts from WhatsApp to Zoho CRM (and CRM Plus).
More details here

• Fixed: automatic conversion of Brazilian and Mexican numbers to correct format when sending messages through Public API / Mass Sending campaign.

• Fixed: chrome extension doesn't correctly display sent messages in chat.

• Correct indication when trying to send messages to a phone number that is not connected to WhatsApp.

• General stability improvements.

This feature replaces and extends "Archive" / "Unarchive" functionality.

• Close / Reopen chats to organize your team handling of WhatsApp conversations from the list of chats (including multi-selection) or within individual chat view.

• Built-in "All chats" view will now display "closed" chats as well. Create additional filter views to organize your "open" / "closed" conversations according to your work process.

• See "Closed by" / "Reopened by" entries in chat history for improved team collaboration.

• Create workflows based on closed status of a chat with Zapier automation using new trigger "Chat closed" and new action "Close chat". A new field "is_closed" will be available in chat details in relevant triggers and actions as well.

Public API replaces Inbound Webhooks (that will continue to be available until December 31, 2023).
This release introduces API requests for sending messages, that basically correspond to existing functionality of Inbound Webhooks, with addition of assigning labels to chats. The documentation is available here. Swagger playground available here.
Additional requests will be released soon to allow for a more flexible interaction and management with WhatsApp conversations and accounts within TimelinesAI.

Important: Public API is subject to monthly calls limit and rate limits. You can contact [email protected] to increase the limits.

Additional Improvements

• Don't mark chat as read when outbound message is sent to a chat by means of automation (Public API, Zapier, etc.).

• Automatic conversion of Brazilian numbers to WhatsApp format: convert 13-digit numbers to 12-digit numbers, in cases where the numbers do not start with 5511-5519, 5521, 5522, 5524, 5527, 5528

• Fixed: messages from group chats not syncing to Pipedrive when Synchronization frequency other than Real-time is selected.

• Fixed: "Test connection" buttons on Pipedrive and HubSpot settings displays.

• Improved: notification emails sent when HubSpot integration is connected / disconnected.

• Misc bugfixes and stability improvements for Pipedrive and HubSpot integrations.

• Contacts import campaigns can be scheduled to run at future date and time

• Allow campaigns that use different WhatsApp accounts to run simultaneously

• Added support for XLSX contact file uploading

• Added preview of uploading contacts file with clear indication of problems

• Improved processing of phone numbers in contact file

• Added display of progress for running campaigns

• Added Custom Action "Send WhatsApp Message" for HubSpot workflows automation.

• WhatsApp conversations are now synced as "Log WhatsApp message" entities to activity stream of Contact and Deal. Same conversation is now linked both to a contact and to a deal.

• Improved Contact phone matching: WhatsApp conversation will be matched to a Contact even if the phone number in Contact is not in international format (missing country code, includes non-numeric formatting characters, etc).

Improvements

• Improved loading time for WhatsApp Statistics reports

Fixes

• "Select all" in multi-selection now correctly selects chats when secondary filtering (by chat name) is applied in current filter view.

• Fixed long loading time for Team page in accounts with large number of team members.

• Fixed incorrect time display in "read" / "unread" entries in chat history.

• Default filter view resetting fixed.

• Uploading CSV files with non-unicode characters now produces appropriate error message.

• Improved support for phone number detection in Salesforce

• Improved support for phone number detection in Pipedrive

• Improved recognition of phone numbers in different formats

• Only detect phone numbers that are visible in the page

Improvements

• When selecting WA account, display "connected by me" for the account connected by the current user

• "Billing details" page removed - billing details should now be changed via "Manage my subscription" on Subscription page.

Fixed

• Ordering by responsible didn't work in chats list (shared inbox) display

• Can't create a new Note

• Can't change the status of a Note from Private to Public

• A teammate cannot delete timelines corresponding to a chats from disconnected WA account

• When hovering over a filter tab with a long name, its name is cut off

• Multiple other bugfixes

New

• Switch to instant view of chats in specific WhatsApp accounts (for workspace owners and admins) from WhatsApp accounts display

• Automatic view for chats belonging to WhatsApp account connected by the current user

• Unlimited number of filter views

• Indication of sent message origin in chat view

Improvements

• Improved filter view tabs and actions

• Improved WhatsApp accounts display: filter by Agent name and number

• Improved WhatsApp account selection in Start New Chat, Mass Sending Campaign, Filter

• Improved Pipedrive settings view for workspace Owners and Admins

• General performance improvements

Track performance of your team in WhatsApp with Statistics Dashboard

• Track number of sent and received messages

• Track open rate for sent messages

• Track average response time and number of new chats started

• Drill down into performance of individual team members

• Select flexible time period

• Automatic response in new or existing WhatsApp chats using ChatGPT

• Custom prompt and full ChatGPT configuration options available

• Up to 10 recent chat history messages automatically supplied for optimal auto-generation performance

More details here

New

• Added public changelog

• Added public roadmap with voting and feedback options

Improvements

• Improved navigation panel structure and removed footer

The following roles are now available to provide high flexibility in organizing access permissions for a team: Owner, Admin, Teammate, Agent, Collaborator. More details here
In additions we introduced multiple improvements and bugfixes.

Features

• New roles: admin, agent (see details in our Knowledge Base article on Roles and Permissions).

Improvements

• Added full control over chatgpt auto-responder settings

• Improved displays for managing workspace / individual Pipedrive integration

• Added navigation menu link to install our brand-new TimelinesAI Chrome Extension

• Replaced changelog and added roadmap / user feedback

• Improved navigation panel and removed footer

• Chats Export is only available to workspace owner

Bugfixes

• Fixed: including "read" in Filter View causes VERY slow performance in workspaces with large number of chats

• Fixed: sharing link gives error for logged-in user

• Fixed: error message in Pipedrive active panel when a Deal is not connected to a person

Bugfixes

• Fixed: Phone numbers not recognized in HubSpot contacts when automatic formatting is applied

• Fixed: "send message" widget not displayed over phone numbers in phone fields anywhere in HubSpot

• Fixed: Phone numbers not detected in HubSpot once page is loaded, "Refresh phone list" required

• Fixed: existing chat not opened when user participates in multiple workspace

• Fixed: Can't edit phone number after entering it in "Start new chat" dialog

• Fixed: "Restart extension" button font color invisible

• General improvements to phone number detection

Features

• "+" button that allows to start chat by entering phone number (rather than selecting detected number)

• Add context menu actions and overlay widget to start chat with detected numbers

Improvements

• allow to enter multi-line message in "new chat" dialog

• workspace can be selected, in case a user participates in multiple workspaces

Bugfixes

• not possible to send attachment without text

• correct display of numbers in international format (with +) in the list of detected numbers

• Send WhatsApp messages from any page with one click!

• Attachments support

• Available for download in Chrome Web Store

Improvements

• Embedded Zapier templates at Zapier settings page

Fixes

• Broadcast messages are not processed properly

• No email is sent when inviting existing user into another workspace

• Shared inbox: attachment are unavailable in "Media, links and docs" tab

• Chats autorenaming is wrong for Business Accounts.

• Identical messages in chat not synced properly

• Misc bugfixes and stability improvements

• Native Hubspot integration

• Automatically save conversations from connected WhatsApp accounts to Hubspot contacts and deals

• File attachments fully supported

• Available at Hubspot Marketplace

Installation Guide in our Knowledge Base article

Bugfixes and Stability Improvements

• Improved UI feedback when the file is too large for sending in Pipedrive in “send” embedded action

• Improved Pipedrive connection stability

• Fixed a bug with an incorrect display of the owner name in the Pipedrive

• Fixed a bug with automatically assigning a chat to the member who initiated them

Improvements

• Support attachments sending via Inbound webhooks (file size restricted to 2 MB)

• Support specifying chat or group by chat_id or JID

Bugfixes

• Performance issue in filter views that use "read status" attribute

• Issues with unsupported timezone selected at registration time

• Native Zapier integration for WhatsApp messaging automations

• Trigger workflows based on received / sent messages and new chats

• Send messages and file attachments into new and existing chats

• Query message sending status and more

More details in our Knowledge Base article

Features

• Added Mass messaging campaign via CSV Import

• Added Support of template variables in CSV Import campaigns

• Visual indication (in Timelines chat view) for messages sent via mass sending campaign

Changes and restrictions

• Sending quota enforced for all types of campaigns (Bulk Reply, CSV Import).

• File size restricted to 1.5 Mb for all types of mass sending campaigns

• Sending interval increased to 10 seconds for all types of mass sending campaigns to improve deliverability

Improvements

• Improved delivery of messages to connected sessions (WhatsApp Web, WhatsApp Desktop)

• Support for receiving very large attachments

Bugfixes and

• Solved problem with sending messages to new chat stuck on “Waiting for this message…” at recipient’s Whatsapp App or Web / Desktop sessions

Bugfixes

• It’s possible to edit chat labels even if one of the labels is removed

• Chat/contact rename works without issues now

• Bulk Whatsapp sending with attachments doesn’t result in failure

• Messages status is displayed correctly when sent by a teammate

• Voice message attachments preview is displayed propetly

• Whatsapp groups name is now displayed correctly

• PipeDrive API rate limit is now handled correctly

Improvements

• General stability improvement of QR code generation for Multi-Device mode

• General performance optimizations