Updates and improvements to TimelinesAI.
- September 25, 2023
Chat Summary using ChatGPT
Summarize chats in bullets in the same language as the original conversation, using ChatGPT 3.5 Turbo model.
- September 21, 2023
Zoho Integration - sync messages
Sync messages and attachments as Notes in selected module.
- September 14, 2023
HubSpot Custom Action enhancement
Custom action for deal + dynamic selection of WhatsApp account based on contact / deal owner
- September 11, 2023
Pipedrive Integration improvements
Introduced possibility to create new contacts as Leads in Pipedrive.
Introduced possibility to select a pipeline for new Deals in Pipedrive
Improved Pipedrive Integrations settings display
- September 3, 2023
WhatsApp infrastructure improvements
Misc stability and performance improvements
- August 27, 2023
Chrome Extension improvements
Fixed compatibility issues with Zoho CRM
Introduced the option to choose the relevant chat when multiple chats are associated with the same phone number across multiple WhatsApp accounts linked to Timelines.
- August 24, 2023
More efficient and stable work with ChatGPT completion API
Possibility to enable auto-response per WhatsApp account
Improved error reporting and logging
Improved ChatGPT auto-response settings display
Supprot auto-response delay to allow for manual override by human agent
- August 16, 2023
Zoho Integration - module selection
Zoho integration - select any module as a sync destination for new contacts
Pipedrive Integration / Monday Integration - fixed Test Connection button
Fixed "Shared Feedback" on all displays
Misc stability fixes and improvements
- August 6, 2023
WhatsApp messaging improvements
Added anti-ban safeguard in mass sending campaigns wizard
Added anti-ban advisory notification in chat view
Added support for receiving polls messages
Added support for editing messages
Added support for sending / receiving messages that include both text and attachment
Added support syncing / receiving broadcast messages
Added support for reactions
Added indication for replies / forwards / deleted messages / edited messages
- July 30, 2023
Upload files for use with Public API
Upload files into TImelinesAI for use with Public API for sending messages.
Increased attachment size limits for Shared Inbox (10 MB) and Mass Messaging (50 MB) plans.
- July 19, 2023
Performance Improvements and bugfixes
Improved performance of global search
Improved loading time of filter views
Improved performance of chats list update in WhatsApp account display
Message templates are now visible per role (owner, admin can see all templaces, the rest of roles can see own templates only)
"All chats" made default for all users after registration (insteaf of "Assigned to me")
Fixed incorrect display of activity entries when loading chat history
Fixed incorrect "closed" entry in chat activity for "re-open" action
- July 11, 2023
Monday - Native CRM Integration
- June 18, 2023
Miscellaneous fixes and improvements
Improved: prompt on deleting multiple chats + unsyncing deleted chats is now optional.
fixed: Message / Note deletion didn't work
fixed: synching messages to HubSpot fails in case HubSpot API internal rate limit exceeded for user's Oauth token.
fixed: layout issues in Filter settings display
General stability and performance improvements
- June 4, 2023
Bugfixes and performance improvements
Fixed: automatic conversion of Brazilian and Mexican numbers to correct format when sending messages through Public API / Mass Sending campaign.
Fixed: chrome extension doesn't correctly display sent messages in chat.
Correct indication when trying to send messages to a phone number that is not connected to WhatsApp.
General stability improvements.
- May 30, 2023
This feature replaces and extends "Archive" / "Unarchive" functionality.
Close / Reopen chats to organize your team handling of WhatsApp conversations from the list of chats (including multi-selection) or within individual chat view.
Built-in "All chats" view will now display "closed" chats as well. Create additional filter views to organize your "open" / "closed" conversations according to your work process.
See "Closed by" / "Reopened by" entries in chat history for improved team collaboration.
Create workflows based on closed status of a chat with Zapier automation using new trigger "Chat closed" and new action "Close chat". A new field "is_closed" will be available in chat details in relevant triggers and actions as well.
- May 23, 2023
Public API replaces Inbound Webhooks (that will continue to be available until December 31, 2023).
This release introduces API requests for sending messages, that basically correspond to existing functionality of Inbound Webhooks, with addition of assigning labels to chats. The documentation is available here. Swagger playground available here.
Additional requests will be released soon to allow for a more flexible interaction and management with WhatsApp conversations and accounts within TimelinesAI.
Important: Public API is subject to monthly calls limit and rate limits. You can contact [email protected] to increase the limits.
Don't mark chat as read when outbound message is sent to a chat by means of automation (Public API, Zapier, etc.).
Automatic conversion of Brazilian numbers to WhatsApp format: convert 13-digit numbers to 12-digit numbers, in cases where the numbers do not start with 5511-5519, 5521, 5522, 5524, 5527, 5528
- May 17, 2023
Bugfixes and performance improvements
Fixed: messages from group chats not syncing to Pipedrive when Synchronization frequency other than Real-time is selected.
Fixed: "Test connection" buttons on Pipedrive and HubSpot settings displays.
Improved: notification emails sent when HubSpot integration is connected / disconnected.
Misc bugfixes and stability improvements for Pipedrive and HubSpot integrations.
- May 1, 2023
Mass Messaging campaigns improvements
Contacts import campaigns can be scheduled to run at future date and time
Allow campaigns that use different WhatsApp accounts to run simultaneously
Added support for XLSX contact file uploading
Added preview of uploading contacts file with clear indication of problems
Improved processing of phone numbers in contact file
Added display of progress for running campaigns
- April 19, 2023
HubSpot Integration improvements
Added Custom Action "Send WhatsApp Message" for HubSpot workflows automation.
WhatsApp conversations are now synced as "Log WhatsApp message" entities to activity stream of Contact and Deal. Same conversation is now linked both to a contact and to a deal.
Improved Contact phone matching: WhatsApp conversation will be matched to a Contact even if the phone number in Contact is not in international format (missing country code, includes non-numeric formatting characters, etc).
- April 13, 2023
Bugfixes and performance improvements
Improved loading time for WhatsApp Statistics reports
"Select all" in multi-selection now correctly selects chats when secondary filtering (by chat name) is applied in current filter view.
Fixed long loading time for Team page in accounts with large number of team members.
Fixed incorrect time display in "read" / "unread" entries in chat history.
Default filter view resetting fixed.
Uploading CSV files with non-unicode characters now produces appropriate error message.
- April 9, 2023
Chrome Extension - Pipedrive & Salesforce
Improved support for phone number detection in Salesforce
Improved support for phone number detection in Pipedrive
Improved recognition of phone numbers in different formats
Only detect phone numbers that are visible in the page
- April 4, 2023
Permissions & Filters - improvements and bugfixes
When selecting WA account, display "connected by me" for the account connected by the current user
"Billing details" page removed - billing details should now be changed via "Manage my subscription" on Subscription page.
Ordering by responsible didn't work in chats list (shared inbox) display
Can't create a new Note
Can't change the status of a Note from Private to Public
A teammate cannot delete timelines corresponding to a chats from disconnected WA account
When hovering over a filter tab with a long name, its name is cut off
Multiple other bugfixes
- March 26, 2023
Shared Inbox improvements
Switch to instant view of chats in specific WhatsApp accounts (for workspace owners and admins) from WhatsApp accounts display
Automatic view for chats belonging to WhatsApp account connected by the current user
Unlimited number of filter views
Indication of sent message origin in chat view
Improved filter view tabs and actions
Improved WhatsApp accounts display: filter by Agent name and number
Improved WhatsApp account selection in Start New Chat, Mass Sending Campaign, Filter
Improved Pipedrive settings view for workspace Owners and Admins
General performance improvements
- March 19, 2023
Track performance of your team in WhatsApp with Statistics Dashboard
Track number of sent and received messages
Track open rate for sent messages
Track average response time and number of new chats started
Drill down into performance of individual team members
Select flexible time period
- March 5, 2023
New roles for flexible permissions control
The following roles are now available to provide high flexibility in organizing access permissions for a team: Owner, Admin, Teammate, Agent, Collaborator. More details here
In additions we introduced multiple improvements and bugfixes.
New roles: admin, agent (see details in our Knowledge Base article on Roles and Permissions).
Added full control over chatgpt auto-responder settings
Improved displays for managing workspace / individual Pipedrive integration
Added navigation menu link to install our brand-new TimelinesAI Chrome Extension
Replaced changelog and added roadmap / user feedback
Improved navigation panel and removed footer
Chats Export is only available to workspace owner
Fixed: including "read" in Filter View causes VERY slow performance in workspaces with large number of chats
Fixed: sharing link gives error for logged-in user
Fixed: error message in Pipedrive active panel when a Deal is not connected to a person
- March 1, 2023
Chrome Extension - Bugfixes for HubSpot
Fixed: Phone numbers not recognized in HubSpot contacts when automatic formatting is applied
Fixed: "send message" widget not displayed over phone numbers in phone fields anywhere in HubSpot
Fixed: Phone numbers not detected in HubSpot once page is loaded, "Refresh phone list" required
Fixed: existing chat not opened when user participates in multiple workspace
Fixed: Can't edit phone number after entering it in "Start new chat" dialog
Fixed: "Restart extension" button font color invisible
General improvements to phone number detection
- February 8, 2023
Chrome Extension - UX Improvements
"+" button that allows to start chat by entering phone number (rather than selecting detected number)
Add context menu actions and overlay widget to start chat with detected numbers
allow to enter multi-line message in "new chat" dialog
workspace can be selected, in case a user participates in multiple workspaces
not possible to send attachment without text
correct display of numbers in international format (with +) in the list of detected numbers
- December 25, 2022
WhatsApp fixes and stability improvements
Embedded Zapier templates at Zapier settings page
Broadcast messages are not processed properly
No email is sent when inviting existing user into another workspace
Shared inbox: attachment are unavailable in "Media, links and docs" tab
Chats autorenaming is wrong for Business Accounts.
Identical messages in chat not synced properly
- December 22, 2022
Pipedrive Integration Stability Improvements
Misc bugfixes and stability improvements
- November 8, 2022
Pipedrive integration improvements
Bugfixes and Stability Improvements
Improved UI feedback when the file is too large for sending in Pipedrive in “send” embedded action
Improved Pipedrive connection stability
Fixed a bug with an incorrect display of the owner name in the Pipedrive
Fixed a bug with automatically assigning a chat to the member who initiated them
- November 2, 2022
Inbound Webhooks Improvements
Support attachments sending via Inbound webhooks (file size restricted to 2 MB)
Support specifying chat or group by chat_id or JID
Performance issue in filter views that use "read status" attribute
Issues with unsupported timezone selected at registration time
- September 7, 2022
Native Zapier integration for WhatsApp messaging automations
Trigger workflows based on received / sent messages and new chats
Send messages and file attachments into new and existing chats
Query message sending status and more
More details in our Knowledge Base article
- July 11, 2022
Mass Messaging campaign via CSV import
Added Support of template variables in CSV Import campaigns
Visual indication (in Timelines chat view) for messages sent via mass sending campaign
Changes and restrictions
Sending quota enforced for all types of campaigns (Bulk Reply, CSV Import).
File size restricted to 1.5 Mb for all types of mass sending campaigns
Sending interval increased to 10 seconds for all types of mass sending campaigns to improve deliverability
Improved delivery of messages to connected sessions (WhatsApp Web, WhatsApp Desktop)
Support for receiving very large attachments
Solved problem with sending messages to new chat stuck on “Waiting for this message…” at recipient’s Whatsapp App or Web / Desktop sessions
- June 1, 2022
Improvements and fixes
It’s possible to edit chat labels even if one of the labels is removed
Chat/contact rename works without issues now
Bulk Whatsapp sending with attachments doesn’t result in failure
Messages status is displayed correctly when sent by a teammate
Voice message attachments preview is displayed propetly
Whatsapp groups name is now displayed correctly
PipeDrive API rate limit is now handled correctly
- April 6, 2022
Whatsapp QR code generation improvements
General stability improvement of QR code generation for Multi-Device mode
General performance optimizations