Requests

Allow to link and manage multiple WhatApp accounts by the same workspace member

Collecting any feedback on Zoho integration.

Currently under review

Currently under review

add support for template variables in all CRMs

Currently under review

support recording voice messages in UI + sending audio files as voice messages via Public API

Download statistics to Excel, calculate them according to Workspace TZ, include a "First Response Time" metric for incoming chats, and calculate statistics by chat responsible with the ability to toggle between Agent and WhatsApp Account display mode.

Shared Inbox UI and sync to CRMs for Instagram direct messages and post comments

bi-directional sync of labels between Pipedrive deals and Timelines chats

Choose deal / person to sync from chat view in Timelines Shared Inbox, toggle chat syncing

Zapier triggers and actions for responsible assignment, chat label assignment, sending messages to groups

Recover chats from disconnected accounts or deleted by agents

Possibility to recover chats, deleted from Timelines, with their history

Improved display of shared inbox on smartphones

Modify badge and ordering for Unreads. Add ability to filter Unanswered chats

Currently under review

add Public API to check whether a phone number is associated with WA account and prevent sending messages to phone numbers that are not connected to WA

Automatically transcribe all audio file attachments using ChatGPT and add transcription as notes in the chat

Sync labels from WhatsApp Business accounts to TimelinesAI and CRM (one-way sync)

generated once a week, downloadable via URL sent via analytics event to crisp

Add new Webhook event when chat is not responded after a period of time

Currently under consideration.

Support rich syntax in messages, ability to reply or react to a message in chat

Possibility to create multiple webhooks, select multiple events per webhooks. New fine-grained event types.

Sync files via Webhooks + Manage uploaded files via Public API

Sync contacts and messages to Salesforce

Chatbot-like autoresponder with rules for automatic assignment of agents to conversations

Organize workspace members into teams to provide granular access to WhatsApp accounts and chats

chat with contact directly from Monday UI (board item view)

chat with contact directly from Pipedrive UI + individual connection refactoring

manage group invitations and list group members via Public API / Webhooks and Shared Inbox

chat with contact directly from Zoho UI + correctly sync chat to contact converted from lead

Monday automation template: send message to a phone number when status of item changes

Modernize the look of our UI - starting with the Sidebar and Header

Allow to configure ChatGPT Assistants and attach them to specific WA account

Auto-create leads and sync WhatsApp messages to Close CRM.

Built‑in Workflow Builder (Automations) in TimelinesAI.

Currently under consideration.

Changes to pages: Chat details, Public API, Webhooks, Uploaded files

Sync group chats to existing contacts by name and support sending messages to groups in custom actions

chat with contact directly from HubSpot UI

Sending messages from Pipedrive using templates, with Template variables support (using fields from persons / deals)