Roadmap

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Changelog

Last release 14 days ago ->

In Progress

HubSpot - real-time message sync

in addition to aggregation

Planned

Pipedrive panel for Shared Inbox

Active panel to manage deals from Shared Inbox interface

Auto-responder

with auto-assignment

Labels sync to CRM

to Pipedrive, HubSpot, ZohoCRM

Team permissions

HubSpot - Send

embedded Send action

Zoho CRM - Active Panel

in Shared Inbox

Monday integration recipe

Send message on status change

Backlog

Schedule message sending time

Schedule time of sending individual message in chat, or when using start new chat / bulk reply option

Мultiple WhatsApp accounts per user

Zapier v2

Zapier triggers and actions for responsible assignment, chat label assignment, sending messages to groups

Deleted chats / messages access

Recover chats from disconnected accounts or deleted by agents

Chat View Improvements

Salesforce integration

Automatic syncing of WhatsApp conversations to contacts and deals

WhatsApp - support voice calls

Making voice call and recording / syncing call log data to CRM

WhatsApp - support rich syntax and groups mentions

via webhooks and when composing messages via TimelinesAI interface

Webhooks - Phase 1

Possibility to create multiple webhooks, select multiple events per webhooks. New fine-grained event types

Export statistics into Excel

Sendinblue - Native CRM Integration

Integration with OpenAI Wisper

Visual Workflow builder

Trigger workflows, perform actions and send webhooks in response to WhatsApp events in TimelinesAI

Built-in integrations platform

Zapier-like built-in integrations with 3rd party platforms

Statistics for closed chats

Trash bin for deleted chats

Possibility to recover chats, deleted from Timelines, with their history

ChatBot

A chat bot that allows to script a conversation with predefined numerical choices and can assign responsible based on user selection.

Chat History export to a file

Export chat history (date, participants, message) for all chats in specific WA account to a CSV

Mobile support for Shared Inbox

Improved display of shared inbox on smartphones

Statistics Improvements

Webhooks - Phase 2

Sync attachments via webhooks, new event types

ChatGPT Autoresponder improvement

engine selection + better integration of chat history API + better UX for API errors

Automatic responsible (re)assignment

Automatic rules to assign chat when agent took too long to respond or according to other criteria

Zoho - embedded message view