TimelinesAI
Feedback
Changelog
Planned
Мultiple WhatsApp accounts per user
Allow to link and manage multiple WhatApp accounts by the same workspace member
in Q4
in Q4
96
Backlog
Zoho integration: improvements and feedback
Collecting any feedback on Zoho integration.
3
Monday.com: ability to send messages to groups via Monday automations/recipes
12
Link by Phone
Link by phone and improved client startup time (QR code generation)
in Q3
in Q3
10
Schedule message
in H2
in H2
8
Template variables for CRMs
add support for template variables in all CRMs
in H2
in H2
7
affinity integration
in H2
in H2
0
Voice messages
support recording voice messages in UI + sending audio files as voice messages via Public API
19
Statistics improvement
Download statistics to Excel, calculate them according to Workspace TZ, include a "First Response Time" metric for incoming chats, and calculate statistics by chat responsible with the ability to toggle between Agent and WhatsApp Account display mode.
in H2
in H2
26
Instagram integration POC
Shared Inbox UI and sync to CRMs for Instagram direct messages and post comments
in H2
in H2
6
Pipedrive - sync labels with Timelines
bi-directional sync of labels between Pipedrive deals and Timelines chats
14
Pipedrive panel for Shared Inbox
Choose deal / person to sync from chat view in Timelines Shared Inbox, toggle chat syncing
54
Zapier Backlog
Zapier triggers and actions for responsible assignment, chat label assignment, sending messages to groups
17
Deleted chats / messages access
Recover chats from disconnected accounts or deleted by agents
26
Trash bin for deleted chats
Possibility to recover chats, deleted from Timelines, with their history
7
Mobile support for Shared Inbox
Improved display of shared inbox on smartphones
16
Unread / Unanswered indication in chats
Modify badge and ordering for Unreads. Add ability to filter Unanswered chats
3
Colors for chat labels
2
WA Account checker + Safe Messaging
add Public API to check whether a phone number is associated with WA account and prevent sending messages to phone numbers that are not connected to WA
3
Transcribe Audio files
Automatically transcribe all audio file attachments using ChatGPT and add transcription as notes in the chat
13
Sync WhatsApp Business labels
Sync labels from WhatsApp Business accounts to TimelinesAI and CRM (one-way sync)
1
Periodic statistics on unanswered chats
generated once a week, downloadable via URL sent via analytics event to crisp
0
Chat Not Responded
Add new Webhook event when chat is not responded after a period of time
5
Completed
Monday - New Incoming Chat
in almost 2 years
in almost 2 years
1
Pipedrive Templates
Sending messages from Pipedrive using templates, with Template variables support (using fields from persons / deals)
in about 1 year
in about 1 year
40
Monday recipes
in 11 months
in 11 months
0
Message replies, reactions and rich syntax
Support rich syntax in messages, ability to reply or react to a message in chat
in over 1 year
in over 1 year
16
Webhooks v2
Possibility to create multiple webhooks, select multiple events per webhooks. New fine-grained event types.
in over 1 year
in over 1 year
13
Files in Automations
Sync files via Webhooks + Manage uploaded files via Public API
in over 1 year
in over 1 year
4
Salesforce integration
Sync contacts and messages to Salesforce
in almost 2 years
in almost 2 years
0
Autoresponder
Chatbot-like autoresponder with rules for automatic assignment of agents to conversations
in over 1 year
in over 1 year
14
Teams
Organize workspace members into teams to provide granular access to WhatsApp accounts and chats
in almost 2 years
in almost 2 years
3
Monday - Embedded Chat View
chat with contact directly from Monday UI (board item view)
in 6 months
in 6 months
9
Pipedrive - Embedded Chat View
chat with contact directly from Pipedrive UI + individual connection refactoring
in 6 months
in 6 months
11
Groups management
manage group invitations and list group members via Public API / Webhooks and Shared Inbox
in 5 months
in 5 months
5
Zoho Chat View + Converted Lead Sync
chat with contact directly from Zoho UI + correctly sync chat to contact converted from lead
in 4 months
in 4 months
12
Monday - Send message
Monday automation template: send message to a phone number when status of item changes
in over 1 year
in over 1 year
3
Modernize - phase 1
Modernize the look of our UI - starting with the Sidebar and Header
in June
in June
10
ChatGPT Agents
Allow to configure ChatGPT Assistants and attach them to specific WA account
in 3 months
in 3 months
14
Close CRM Integration
Auto-create leads and sync WhatsApp messages to Close CRM.
in about 1 month
in about 1 month
8
Workflow Builder
Built‑in Workflow Builder (Automations) in TimelinesAI.
in about 2 months
in about 2 months
0
Meta Tech Provider Registration / WABA demo
in 22 days
in 22 days
9
UI/UX improvements
Changes to pages: Chat details, Public API, Webhooks, Uploaded files
in 25 days
in 25 days
0
Monday - Sync messages
Monday Automation Template: Ssync messages to items as item update
in over 1 year
in over 1 year
2
Hubspot - Groups support
Sync group chats to existing contacts by name and support sending messages to groups in custom actions
in 11 months
in 11 months
2
9
HubSpot - Embedded Chat View
chat with contact directly from HubSpot UI
in 9 months
in 9 months
7
Issues
Backlog
Hubspot - Send action within Hubspot UI
8
Hubspot - Send action within Hubspot UI
4
load history for chats
0
HubSpot - Custom Action Send to Deal - add ability to select phone field for options "to first contact" / "to all contacts"
1
support file attachments in templates
7
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