chat with contact directly from Zoho UI + correctly sync chat to contact converted from lead

Modernize the look of our UI - starting with the Sidebar

Link by phone and improved client startup time (QR code generation)

Allow to select custom ChatGPT model and configure separate prompt per connected WA account

Send message action

no-code over integration.app

using 360dialog BSP

n8n node using Universal API for Integrations

engine selection + better integration of chat history API + better UX for API errors

add support for template variables in all CRMs

support recording voice messages in UI + sending audio files as voice messages via Public API

Download statistics to Excel, calculate them according to Workspace TZ, include a "First Response Time" metric for incoming chats, and calculate statistics by chat responsible with the ability to toggle between Agent and WhatsApp Account display mode.

Shared Inbox UI and sync to CRMs for Instagram direct messages and post comments

support sending voice messages from Shared Inbox / Embedded Chat View UI

Allow to link and manage multiple WhatApp accounts by the same workspace member

bi-directional sync of labels between Pipedrive deals and Timelines chats

Choose deal / person to sync from chat view in Timelines Shared Inbox, toggle chat syncing

Zapier triggers and actions for responsible assignment, chat label assignment, sending messages to groups

Recover chats from disconnected accounts or deleted by agents

Trigger workflows, perform actions and send webhooks in response to WhatsApp events in TimelinesAI

Zapier-like built-in integrations with 3rd party platforms

Possibility to recover chats, deleted from Timelines, with their history

Export chat history (messages, files) for one or more chats

Improved display of shared inbox on smartphones

Modify badge and ordering for Unreads. Add ability to filter Unanswered chats

add Public API to check whether a phone number is associated with WA account and prevent sending messages to phone numbers that are not connected to WA

Add support for sending messages in gro

Automatically transcribe all audio file attachments using ChatGPT and add transcription as notes in the chat

Sync labels from WhatsApp Business accounts to TimelinesAI and CRM (one-way sync)

generated once a week, downloadable via URL sent via analytics event to crisp

Add new Webhook event when chat is not responded after a period of time