We’ve introduced powerful template capabilities to enhance your messaging experience in the HubSpot Embedded Chat view:
Simply press / when the text area is empty to open the template selector, similar to the Shared Inbox view. Only templates available to the current user will be displayed.
Templates with file attachments now seamlessly display attached files, just like regular file attachments.
Note templates variables are not supported yet in HubSpot. Coming soon!
For users composing messages in languages like Hebrew, Arabic, Farsi, or Urdu, we’ve added automatic RTL support to make communication smoother: message text automatically shifts to RTL while editing or displaying when RTL characters are detected.
Chats opened in the HubSpot Chat View are automatically marked as read, with an action history entry created for the TL user who read it, labeled "via HubSpot."
Suspended users are restricted from accessing chats, with an error displayed when launching the Embedded Chat View.
Error messages for sending messages via disconnected accounts are now clearer and more actionable.
Connecting to HubSpot in a new TL workspace with the same user in the same organization will automatically disconnect the original connection.
Various minor fixes and stability improvements enhance overall platform performance.
